The Serviceplan Group, Independent Network of the Year at Cannes 2023, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND.

For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication.

Plan.Net, our leading Digital Transformation, Experience & MarTech agency in our Brussels-based House of Communication (labeled Great Place to Work) specializes in developing innovative and integrated communication solutions that drive the growth of our clients (bpostgroup, ALDI, BMW,Mars, Mini, Shell, and many others). Our team of experts collaborates to achieve digital transformations, create extraordinary customer experiences, and make technological breakthroughs.

As Junior CRM Project Manager, you will have an essential role within the team with a passion for project management, planning and strategic client consultation. You will be the key player in ensuring operational success of our email campaigns form briefing to send-out & reporting. This role involves collaboration with cross-functional teams such as sales, marketing, IT, and customer service to enhance customer interactions and optimize marketing efforts through automation.

Key Responsibilities

• Act as the first point of contact for our CRM Clients
• Coordination of project deliverables and timeline of email campaigns, from receiving the brief to overseeing the send-out process
• Evaluation & testing on every step of the process to deliver the quality all our client deserve.
• Leading & attending briefing sessions & status meetings
• Collaboration with international partners, fostering seamless collaboration and build strong relationship
• You will assist in the design and execution of email campaigns, including personalization and A/B testing
• Effectively manage project budgets
• Monitor the success of campaigns by tracking KPIs and providing regular reporting to management
• Build strong relationship with clients and internal stakeholders to ensure alignment with objectives.
• Ensure a thorough understanding of objectives and actively participate in aligning strategies.
• Challenging assumptions when needed, fostering an environment of collaboration and mutual understanding.

Qualifications and requirements

• Education in marketing, communications, Information Systems or a related field.
• A first experience in email marketing & project management is a plus (internship included)
• Familiarity with CRM platforms (Salesforce, Adobe, etc.) and marketing automation tools (Marketo, Pardot, Mailchimp, etc.)
• Basic understanding of HTML/CSS
• Experience with project management tools (JIRA, Trello, Monday) is a plus
• Strong organizational and multitasking skills
• Excellent communication and collaboration abilities
• Analytical mindset with attention to detail
• Ability to adapt to new technologies and systems quickly
• You are dynamic, passioned about CRM & project management and have an eye for details
• You have strong communication skills and you are a team player
• Fluency in Dutch, French, and English

What we offer you

Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start.

Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date!

Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around.

Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs.

Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.

Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world.

Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. For more info, check out our dedicated website www.celebratediversity.be !

Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.

Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.

Interested ? Send your application to cv.benelux@serviceplan.com