E-business sales SOLUTIONS manager

Mission
As E-Business Sales Solutions Manager, you are responsible for the overall performance, quality and development of the web sales business processes through the Internet Booking Engines and websites of Brussels Airlines in order to improve sales usability and sales conversion rates. The function also provides necessary support to the department in order to achieve the Sales targets


Main tasks
•    Responsible, in co-operation with key internal stakeholders (notably but not exclusively: Sales, IT, Pricing and Revenue Management, Marketing, Revenue Accounting, Fraud Prevention) and external subcontractors - for the day-to-day performance, quality and sales maintenance of Brussels Airlines Internet Booking Engines and websites, payment platforms and various payment methods offered
     o    Defines the Key performance indicators of the overall web sales process and establishes with the different internal and external stakeholders the best way to achieve them.
      o    Defines objectives to be reached by the different internal stakeholders supporting the web sales process, communicates them and follows up through regular reporting. Follows system performances (booking engines, websites,payment methods ) by crossing business KPI’s with technical KPI’s provided by your I.T counter part.
      o    In case of incidents and problems impacting performance, acts according incident and problem management procedures defined together with the technical counterpart to minimize business impact

 

•    Provides necessary support to the department in order to achieve sales targets. Supports the sales activities through implementation and management of various sales parameters within systems including notably, fare caching, merchandising tools, promo code set-up, entitlements in b.pro, …Coordinates with team the after sale servicing and liaises with concerned internal or external stakeholders. Manages day-to-day business relation with involved third party suppliers

 

•    Coordinates end-to-end cross-departmental projects involving different areas of the web team from the definition of business requirements over validation of the content of the respective 3d party suppliers’ offers, to the implementation and user acceptance up to the incident logging and follow-up after implementation. Coordinates projects involving different areas of the web team.
     o    More specifically, is responsible for collecting comprehensive requirements regarding modification of systems and ensures that they will be validated internally before handing them over to the I.T technical responsible.
      o    Liaises with the IT counterpart to source and organize test phases.
      o    Optimizes introduction of changes to limit impact on web sales as well as to limit technical risk by following Change Approval Board procedures.
      o    Gives regular feedback about the performance of teams involved in the delivery of new products and services to continuously strive to improve productivity. Discusses way forward with his counterparts in other involved departments

 

•    Proactively assists in generating new ideas for online network development and research market trends, competitorsʾ websites, online customer behavior and requests to improve the company’s websites

 

•    Delivers to management standard Web sales KPI’s reporting on a regular basis and ad hoc sales analysis upon request or upon own initiative

•    Leads, motivates and guides his team in accordance with departmental and Company

policies. Improve productivity, job satisfaction and team competency through development of direct reports

 

•    Contributes to the correct sizing of the systems supporting the web sales processes by communicating expected volumetrics and planned event (promotions, …) so that adapted actions could be undertaken on time. As such, contributes to correctly define the I.T budget


Your profile
•    Master degree (economics, computer sciences) or relevant experience in a similar function
•    Good knowledge of Dutch, French and English, both spoken and in writing
•    3+ years of business management and operations experience, preferably within an organization providing online services.
•    Managed team(s)
•    Assertive. Ability to take ownership of the job and to work autonomously, flexible and able to cope with an ever changing environment
•    Open-minded, team player with excellent communication skills
•    Pro-active attitude
•    Open to varied tasks;
•    Able to work under pressure in a busy environment and perform the necessary flexibility in favor of our operations


Technical skills required for the job
•    Excellent written communication skills
•    Knowledge and experience of online channel tools and systems
•    Basic web mastering knowledge (HTML & Photoshop)
•    Good knowledge of Microsoft Office applications and IT affinity